Common Reasons to Use Virtual Consults

Last Updated: Feb 08, 2017 11:29PM UTC
HealthTap Virtual Consults are not intended for use in medical emergencies. If you are experiencing a medical emergency, please call 911 or other local emergency services and/or rush to the emergency room of a nearby hospital or medical clinic.

HealthTap Virtual Consults are commonly used by HealthTap customers looking for doctors' help addressing the following health issues:
  • Abdominal Pain
  • Acute Bronchitis
  • Acute Conjunctivitis
  • Acute Cystitis
  • Acute Pharyngitis
  • Acute Sinusitis
  • Allergies
  • Asthma (Stable/Non-Emergency)
  • Athlete's Foot
  • Back Pain
  • Bee Sting
  • Bladder Infections
  • Cellulitis (Skin Infection)
  • Cold
  • Cough
  • Depression
  • Diarrhea
  • Dry Scalp
  • Dry Skin (Eczema)
  • Eye Irritation
  • Fever
  • Genital Lesions
  • Hay Fever
  • Headache
  • Heartburn (Gastroesophageal Reflux Disease, or GERD)
  • Influenza
  • Lab Interpretation
  • Lice
  • Nasal Congestion
  • Nausea
  • Nosebleed
  • Painful Urination
  • Pink Eye
  • Poison Oak/Poison Ivy
  • Rash
  • Respiratory Infection
  • Rolled Ankle
  • Scabies
  • Seborrheic Dermatitis (Dry Scalp)
  • Skin Infection
  • Sports Injuries
  • Strep Throat
  • Travel Medicine
  • Upper Respiratory Infection
  • Urinary Tract Infection
  • Vaginal Itching
  • Yeast Infection
When not to use Virtual Consults:

Always call 911 or your local emergency service immediately if you think you have an emergency. For example, if you experience any of the following medical issues, go immediately to an emergency room:
  • Chest Pain or Pressure
  • Convulsions or Seizures
  • Difficulty Breathing
  • Mental Health/Behavioral Health/Addiction Issues
  • Moderate to Severe Burns
  • Pain Medication (Narcotics)
  • Poisoning
  • Serious Head, Neck, or Back Injury
  • Serious Limb Impairment or Broken Bone(s)
  • Significant, Uncontrolled Bleeding
  • Suicide Ideation
  • Unconsciousness
  • Any other Critical or Life-Threatening Situation
What not to expect in HealthTap Prime:
  • Any prescription for narcotics or DEA (Drug Enforcement Administration) controlled substances (Schedule I, II, III, IV, V)
  • Any prescriptions for medications that are restricted by individual states
  • Any prescription for psychiatric or lifestyle medications (for example, diet or erectile dysfunction drugs)
  • Consults that are longer than 30 minutes in length
***In Psychiatric consults on HealthTap Concierge, consults may be longer than 30 minutes in length (up to 60 minutes), and in some cases psychiatric medications can be prescribed based on the professional discretion of the attending physician and/or medical necessity.

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