How to Install the HealthTap Virtual Consults Plugin (Windows and Mac OS Desktops and Laptops only)

Last Updated: Dec 14, 2015 08:48PM UTC
Please note: If you are using an up-to-date version of Google Chrome, you do not need to install the HealthTap Virtual Consults Plug-in.

Before you talk with a doctor through the Firefox, Safari, or Internet Explorer browser on a Mac or Windows desktop or laptop computer, you'll need to take a minute to install our browser plug-in (this has to be done just once per computer you use).

(The image below shows what you will see if the HealthTap Virtual Consults Plug-in is not installed on your computer when you try to start a HealthTap Virtual Consult.)

Instructions for Mac users:
  1. Select the "Download plug-in" button (see the image above) when prompted to download the HealthTap Virtual Consults Plug-in (or visit https://www.healthtap.com/feelGood/installers/HealthTap_Virtual_Consults_Plugin_v75.pkg to download the file).
  2. After the "HealthTap_Virtual_Consults_Plugin_v75.pkg" file has downloaded, find and open the file on your computer (in Firefox, please select the blue download arrow in the top right corner of the browser window; in Safari, please visit your "Downloads" folder).
  3. Open the "HealthTap_Virtual_Consults_Plugin_v75.pkg" file and follow the guided steps to successfully install the HealthTap Virtual Consults Plug-in.
  4. For information about enabling the plug-in in your web browser, please visit this article.
Instructions for Windows users:
  1. Select the "Download plug-in" button (see image above) when prompted to download the HealthTap Virtual Consults Plug-in (or visit https://www.healthtap.com/feelGood/installers/HealthTap-Plugin-windows-v75.msi to download the file).
  2. After the "HealthTap-Plugin-windows-v75.msi" file has downloaded, find and open the file on your computer (in Firefox, please select the blue download arrow in the top right corner of the browser window; in Internet Explorer, please visit your "Downloads" folder).
  3. You will see a "Open File - Security Warning" prompt ("The publisher could not be verified. Are you sure you want to run this software?"). Please select "Run" to proceed with the installation.
  4. You will encounter the HealthTap Virtual Consults Plug-in Setup Wizard; please select "Next," select your installation folder and press "Next" again, and select "Next" one more time to confirm the installation. 
  5. You may be asked if you would like to "allow the following program from an unknown publisher to make changes to this computer?" – please select "Yes."
  6. For information about enabling the plug-in in your web browser, please visit this article.
With the HealthTap Virtual Consults Plug-in installed on your computer, you will be able to talk with doctors in Virtual Consults in real time high-quality video, voice, and text chat.

 
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